Digital Operations Senior bCom Analyst
3M Health Information Systems
Job Description:
Job Summary: The Senior bCom Analyst allows businesses to manage business relationships and the data and information associated with them. The primary services provided are: Accounts creation, modification and closure for the bCom site. This position requires a high level of customer service, prioritization and teamwork skills.
Duties and responsibilities:
Responsible for monitoring respective bCom work queues for new requests
Issue resolution, respecting the cycle time, leveraging work load within a team to meet Service Level Agreements (SLA)
Customer account maintenance in VSRM/bCom and Salesforce:
Creating new accounts
Updating existing accounts
Deactivations and reactivations
Granting user access
Processing changes to business objects, like accounts, contacts, within VSRM application.
Assignment to tasks connected with bCom UAT Monthly Testing, and Release Testing.
Ensures adherence to 3M policies, guidelines, and procedures as required for the effectiveness and quality of the services provided.
Continuous improvement of processes and Lean Six Sigma project coordination.
Positively contributes to and supports team efforts and objectives.
Other tasks assigned by Team Leader
Qualifications
Education and experience:
Bachelor’s degree or higher
Minimum 2-3 years of customer service, finance or supply chain experience
Minimum 1 year experience using Salesforce CRM tool
Previous experience in B2B sales is an advantage
Knowledge and skills:
Ability to communicate in English at a high level (in speech and writing)
Must be a self-starter with the ability to function with minimal day to day direction
Analytical and meticulous approach to the tasks entrusted.
Ability to solve problems and communicate properly
Detailed oriented and enjoys working with operational processes
Uses a collaborative and teamwork-based approach to tasks
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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