POST DOCTORAL FELLOW €” GENERATIVE AI, WELLBEING, AND CUSTOMER SUPPORT

The AI-Human Research Center at Carnegie Mellon University (CMU) invites applications for two-year Postdoctoral Fellows positions to conduct cutting-edge research on improving workplace wellbeing with Generative AI and Large Language Models (LLMs). Robert Kraut, Haiyi Zhu, Sherry Wu, and Yi-Chia Wang in the Human-Computer Interaction Institute at CMU and Diyi Yang at Stanford University are available as mentors. Initial positions will be full-time in Pittsburgh, PA. CMU offers a vibrant interdisciplinary research environment across the Human-Computer Interaction Institute, Language Technologies Institute, and School of Computer Science, with extensive opportunities for collaboration, mentorship, and professional development.

Project Overview:

This project investigates how LLMs can be used to train workers for social skills in different environments—for example, training supervisors to better support the customer service representatives (CSRs) they oversee to promote their wellbeing; training CSRs to improve their ability to interact with a wide variety of customers; and training novice mental health providers in helping skills. By building and deploying a training environment in which trainees interact with realistic virtual employees, customers or patients and receive appropriate feedback, the research aims to reduce worker stress, improve interaction quality, and advance understanding of human–AI collaboration in organizational settings.

The postdoctoral researcher will design and implement LLM-powered conversational agents and training systems, develop feedback and assessment mechanisms, conduct human-subject studies and mixed-method analyses, build end-to-end prototypes, collaborate closely with faculty, students, and industry partners, and publish results in top-tier venues in NLP, HCI, and AI.

Required Qualifications:

Applicants must have:

• A PhD in a relevant research field, including Computer Science, Information Science, HCI, AI/ML, Communication, Organizational Behavior, or Psychology

• Strong background in NLP or generative AI

• Experience working with or fine-tuning large language models

• Demonstrated technical ability and rapid prototyping

• An active publication record in leading conferences or journals

Preferred Qualifications:

We are especially excited about candidates who have:

• Interest in wellbeing, mental health, organizational behavior, and interpersonal communication

• Background in evaluation of interactive AI systems

• Systems implementation experience (front-end + backend development)

• Experience collaborating with industry partners

Applicants should submit:

• A CV

• At least two letters of reference

• A brief research statement describing interests and fit with the project

Applications will be reviewed on a rolling basis until the position is filled.