To carry out planned preventative maintenance, reactive works to all technical building assets and equipment in accordance with agreed service levels and respond to site engineering emergencies.

Manage all technical maintenance and installation related works, including all technical repairs

Key Responsibilities

• Ensure that all planned maintenance is carried out to all building technical assets, equipment and systems to meet and exceed expectations, and agreed service level agreements.

• Manage a team of onsite technicians

• Carry out management of all technical, electrical and mechanical duties

• To ensure all relevant maintenance records are kept to a comprehensive and high standard and all reactive Work Order paperwork is completed.

• Ensure that suitable spares are available to carry out maintenance of the site.

• Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices

• To develop a good working relationship with all members of CBRE Managed Services staff and clients’ staff.

• Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.

• Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times

• Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning.

• Implementation of all CBRE policies and procedures related to operational maintenance activities

• Liaising with Helpdesk daily to ensure that both scheduled and unscheduled (reactive works) are complete within KPI expectations

• Liaising with clients, technicians and helpdesk to ensure satisfactory outcome to all work activities

• Ensure that routine maintenance is carried out to all building technical assets, equipment and systems to meet and exceed expectations, and agreed service level agreements

• To ensure all relevant maintenance records are kept to a comprehensive and high standard and all reactive Work Order paperwork is completed

• Ensure that suitable spares are available to carry out maintenance of the site

• Problem solving ensuring a solution for all required repairs in a timely manner

• Positively and actively contribute to and participate in continuous improvement activities of the clients business, for example Innovations charter

• High standard of housekeeping, material handling and safety at all times

• Ensure a professional image of CBRE is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times

• Provide on-call cover if required

Person Specification

• 5 years plus experience in a similar role

• Knowledge of BMS

• Flexibility to work outside normal hours if required

• Excellent communication and interpersonal skills

• Attention to detail and accuracy essential