Messaging and M365 Analyst
Chubb
Messaging and M365 Analyst
Job Description
Messaging and M365 Analyst Responsibilities:
o Provide effective and timely support to the business
o Help manage Messaging and M365 environment.
o Respond to client support requests.
o Monitor team Service Now queue
o Create process and testing documentation in TEAMS channel
o Create detailed documentation
o Participate in Change Advisory Board Meetings
o Participate in 24x7 on-call rota.
o Occasional travel to other offices as needed
Qualifications
Messaging and M365 Analyst Requirements:
o Bachelors degree in Computer Science, Information Technology, Engineering or related.
o Proven 10+ years work experience in Messaging support environment.
o Experience in a large complex Messaging environment with
▪ MS Exchange Server and Exchange Online hybrid
▪ Powershell scripting
▪ Office 365
▪ MS Teams
▪ OneDrive
▪ Active Directory
▪ Intune
▪ Entra ID
▪ Rightfax/Fax2Mail
o Ability to analyze and troubleshoot issues in a timely manner
o Any migration experience useful
o Knowledge of popular operating systems, software applications, and remote connection
systems.
o Ability to travel and work after hours when necessary.
o Flexible approach to working different shift patterns to accommodate business needs.
o Excellent interpersonal skills
o Can work individually and collaboratively
o Excellent written and verbal communication skills; can tailor communication style as appropriate
for
▪ Upper Management
▪ Fellow Technicians
▪ Business Customers
Job Info
- Job Identification 21454
- Job Schedule Full time
- Regular or Temporary Regular
- Job Category Infrastructure Engineering
- Business Unit Philippines
- Legal Employer Chubb Asia Pacific PTE LTD d/b/a Chubb Business Services
- Posting Date 05/29/2025, 07:15 AM
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