Quality and Compliance Analyst, A&H Canada
Chubb
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
KEY OBJECTIVE:
The Quality and Compliance Analyst will oversee and audit distribution and service delivery of all A&H programs including third party administrators, operating under the Accident & Health Department, to ensure established corporate policies, procedures and guidelines are upheld. The role will focus on monitoring of service levels and compliance requirements along with implementation and communication as directed by the business requirements for the Accident & Health portfolio.
MAJOR RESPONSIBILITIES:
- Participate in the design and documentation of monitoring plans and controls to be implemented for all programs;
- Conducting remote and on-site audits of third party operations to ensure they have implemented the controls, as required;
- Conduct due diligence on third parties to ensure they meet Chubb’s standards of responsible business conduct;
- Ensuring proper licensing and effective monitoring of licensed agents, as required;
- Performing call/e-mail monitoring and facilitating call calibration internally and externally with third parties;
- Completing reports on progress and remediation plans on all programs and reporting to the leadership team, partners, and client executives;
- Developing and maintaining relationship with internal and external partners, contributing to projects and other tasks as assigned to achieve business objectives and enhance personal skills
- Other ad hoc assignments.
- Completion of University degree (or equivalent work experience);
- 1-3 years of relevant quality assurance/compliance experience;
- Demonstrated understanding of the insurance regulatory environment;
- Well organized, with high degree of initiative in order to prioritize, multi-task, maintain flexibility and ultimately meet and exceed deadlines in a fast paced environment;
- Proven computer savvy and experience performing analytical/quantitative activities in spreadsheet/database types of software applications;
- Strong problem solving and aptitude for evaluating, analyzing and interpreting information;
- Effective communication skills, both written and verbal;
- Ability to work independently and as part of a team;
- Ability to make sound decisions to identify the gaps when doing quality check;
- High level of responsiveness and efficiency when working with internal and external stakeholders;
- Bilingual in French and English an asset.
At Chubb we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, Chubb will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.