Key accountabilities and responsibilities

• Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (e.g. Software Engineer)

• Collaborating with Service Managers to delivering technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software Engineers

• Monitoring performance and proactively identifying problem areas of a system i.e. software bugs, misconfigurations, bottlenecks

• Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usability

• Conducting root cause analyses for recurring issues, identifying and implementing long-term fixes

• Advising Software Engineers to correct errors if any and modifying the existing software

• Interacting in Corporate Systems about the performance of systems and solve their technical issues when relevant

• Perform reports/dashboards of the apps and vendors for the Management

• Supporting Corporate Systems teams with the creation of training and knowledge articles

• Action both autogenerated batch tickets and incoming tickets from end users

At least 8 years of experience

PeopleSoft Administrator

• Peopletools support
  • Application maintenance
  • Troubleshooting of error
  • Monitoring stability and performance improvements
• Infrastructure support of Windows and Linux Server
  • Resource Monitoring
  • Server Setup for PeopleTools (Shares/FileSystems etc.)
• PeopleTools and application Upgrades
• PUM Upgrades
• PeopleSoft Application Migrations
• Peopletools Patching
• Weblogic support and certificate management
• Experience with Integration Broker including SOAP & REST Web Services
• PeopleSoft Migration Support
• Familiar with Phire Migration tool
• Setup of Change Assistant for Upgrade and Patch applications
• Setup and Configure Cobol environment

Autosys Workload Automation

• Setup and modify existing job.
• Understanding batch processing and dependency analysis.
• Setup and review of AutoSys calendars.
• Review impact of application outages on Autosys jobs.

PeopleSoft Database Administrator

• Performance Monitoring
  • Creation of SQL profiles
  • Review and Analysis of ASH data
  • Identify problem SQL and provide fix suggestions
• Index Rebuilds
• Data Archival
• Application Migration Support