The Reports Analyst is responsible for designing, developing, and maintaining reports and dashboards—preferably using Power BI—to support data-driven decision-making across the organization. This role transforms complex data into clear, actionable visualizations, enabling teams to monitor progress and achieve their goals.

Additionally, the Reports Analyst will develop and implement a workforce management model to optimize resource allocation for the Claims team, ensuring efficient operations and improved performance.

Key Responsibilities:

• Collect and validate data from multiple sources to ensure accuracy and completeness.
• Analyze data and provide actionable insights and recommendations to support business strategies and operational improvements.
• Design, build, and maintain Power BI dashboards and reports to monitor key metrics and performance indicators.
• Collaborate with stakeholders to understand reporting needs and customize analytical solutions accordingly.
• Develop and implement a workforce management model to enhance workload distribution and efficiency within the Claims team.
• Train and support team members in effectively using reports and dashboards.
• Communicate findings regularly with stakeholders and incorporate feedback for continuous improvement.
• Conduct regular audits to ensure the accuracy and reliability of all reports and data.
• Produce ad hoc reports as requested by management or other teams to address specific business questions.

Qualifications & Experience:

• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau, SQL).
• Strong analytical and problem-solving skills with high attention to detail.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to stakeholders.
• Familiarity with statistical analysis methods and data mining techniques (preferred).
• Ability to work both independently and collaboratively within a team.
• Minimum 3–4 years of experience as a Reporting Analyst or in a similar analytical role.
• Understanding of database management and data warehousing principles.
• Experience in Claims Insurance is preferred