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Incident Analyst

Collabera Inc.

Collabera Inc.

This job is no longer accepting applications

See open jobs at Collabera Inc..See open jobs similar to "Incident Analyst" AnitaB.org.
IT
Rosemont, IL, USA
USD 40-45 / hour
Posted on Apr 17, 2025

Incident Analyst

Contract: Rosemont, Illinois, US

Salary Range: 40.00 - 45.00 | Per Hour

Job Code: 361054

End Date: 2025-05-16

Days Left: 28 days, 7 hours left

Client: Food and Beverage Industry
Title: Incident Analyst
Location: Rosemont, IL
Duration: 6 Months (Hybrid)
Position Summary:
The Incident Analyst plays a critical role in ensuring service excellence across the Family of Businesses. This role involves managing the lifecycle of major incidents, driving swift resolution, leading root cause analysis, and delivering continuous improvement. The successful candidate will utilize best practices in incident and problem management to restore service operations efficiently and help prevent future disruptions.
Key Responsibilities:

  • Participate in a 24/7 on-call rotation to manage major incidents

  • Own business-impacting events and work with cross-functional teams to restore normal service

  • Provide timely communications and updates to stakeholders during incidents

  • Lead root cause analysis (RCA) for major/repeatable incidents and assign/track corrective actions

  • Develop and maintain policies, processes, and documentation for incident and problem management tools

  • Generate metrics and reports to assess the impact of corrective actions (e.g., MTTR, incident volume)

  • Collaborate with internal/external support teams during incident and problem review sessions

  • Monitor and ensure adherence to Service Level Expectations (SLEs) for incident and problem processes

  • Support additional projects and duties as assigned

Required Skills & Experience:

  • Bachelor’s degree in Computer Science or related field with 3+ years of experience in global/enterprise support, business processes, or change management

    • OR

  • High school diploma with 6+ years of related experience

  • 1–3 years of hands-on Incident Management experience

  • 1–3 years of Problem Management experience

  • ITIL v4 certification or strong working knowledge of ITIL best practices

  • Proficient with MS Suite, especially Excel and PowerPoint

  • Excellent time management, quality focus, and attention to detail

  • Strong communication and interpersonal skills

  • Passion for collaborating with diverse groups and technologies

  • Must pass post-offer background and drug screening

Preferred Skills & Experience:

  • ITIL Intermediate Certification

  • PMP Certification

  • Strong understanding of network, server, and infrastructure technologies

Physical Demands & Work Environment:

  • Reasonable accommodations may be provided for individuals with disabilities

  • Due to operational requirements (delivery schedules, DOT Hours of Service, etc.), overtime, attendance, and punctuality are essential

  • For accommodation inquiries, contact the Human Resources department

Job Requirement
  • ITIL
  • Incident Management
  • Problem Management
  • RCA
  • root cause analysis
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Gujari Sai Milan
  • sai.gujari@collabera.com
Apply Now
Apply Now

This job is no longer accepting applications

See open jobs at Collabera Inc..See open jobs similar to "Incident Analyst" AnitaB.org.
See more open positions at Collabera Inc.
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