Developer
Collabera Inc.
Software Engineering
Evendale, OH, USA
USD 26-30 / hour
Posted on Jun 4, 2025
Developer
Contract: Evendale, Ohio, US
Salary Range: 26.00 - 30.00 | Per Hour
Job Code: 362563
End Date: 2025-07-03
Days Left: 28 days, 10 hours left
- About the Role**
- We are seeking a dedicated L2 Tech Support Specialist to join our team and assist with site migrations.
- **Responsibilities**
- Provide break/fix support for desktops, laptops, and peripherals.
- Re-image devices and reinstall/configure applications as needed.
- Troubleshoot Windows OS, hardware, and enterprise applications.
- Coordinate with third-party vendors for escalations and hardware replacements.
- Document issues and resolutions in the IT service management system.
- Support all applications on computers and coordinate with the second-level team for global application issues.
- Manage desktop/laptop installations, schedule upgrades/refreshes, and ensure user settings are retained.
- Support network configuration, driver installation, and vendor coordination for printers.
- Install and configure desktops, laptops, mobile devices, and associated peripherals.
- Provide onsite and remote technical assistance to end users. - Manage the ticket queue and ensure timely resolution within service level agreements.
- Develop standard configuration and documentation, including installation and configuration procedures.
- Coordinate with vendors for end-user support and with support groups for service delivery enhancements.
- Provide IT support for on-site or off-site events and meetings. - Support disaster recovery and emergency response at local sites.
**Education Qualification** - Relevant technical certification or equivalent experience in IT support.
**Required Skills** - Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications.
- Excellent understanding of Windows 10/11 OS, Android OS, Mac OS, MS Office, LAN/WAN issues, Wi-Fi configuration, application software configuration, and VOIP phone systems.
- Good understanding of O365, Active Directory User/Group Management, DNS, Group Policy, Networking, and Firewall.
- Experience with 2nd line technical support, incident & problem management, and ITIL processes. - Effective written and verbal communication skills.
- Strong interpersonal skills to manage multiple stakeholders, including users, senior management, IT teams, project teams, and vendors.
Job Requirement
- Desktop support
- Lan/WAN
- IOS/MAC
Reach Out to a Recruiter
- Recruiter
- Phone
- Ankita Acharya
- ankita.acharya@collabera.com