Product Manager
Collabera Inc.
Product
Charlotte, NC, USA
USD 60-65 / hour
Posted on Jul 18, 2025
Product Manager
Contract: Charlotte, North Carolina, US
Salary Range: 60.00 - 65.00 | Per Hour
Job Code: 363726
End Date: 2025-08-16
Days Left: 28 days, 11 hours left
Position Details:
Industry: Banking & IT
Job title: Product Manager
Location: Charlotte, NC
Duration: 12 months (Hybrid)
We are seeking a Lead Digital Product Manager to support our Contact Center Technology Applications and assist in the transition to a new cloud-based platform. The Product Owner will lead the product vision to achieve the organization’s business outcomes within the Consumer, Small & Business Banking Operations group.
Key Responsibilities:
- Lead the development and execution of complex digital business plans and initiatives with broad enterprise impact.
- Support the design and integration of our new contact center desktop.
- Act as a Product Owner for specific product teams or areas, as identified by the Product Manager.
- Partner with Product Managers to support product delivery, coordinate delivery on committed outcomes, and ensure transparency to risks, dependencies, and impediments.
- Define requirements by writing epics and user stories based on business analysis and agile development.
- Coordinate testing support, production rollout support, and change enablement.
- Assist in interpreting enterprise and technology requirements and updates to product tools.
- Collaborate with peer Product Owners and Enablement team members for change readiness, communications, and training needs.
- Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Education Qualification:
- Bachelor's degree in Business, Technology, or related field, or equivalent experience.
- Required Skills:
- 5+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Experience in financial industry and product management.
- Agile experience and familiarity with Interactive Voice Response (IVR), Call Routing, Agent desktop, or other Contact Center relevant experience.
- Experience delivering complex enterprise-wide information technology solutions.
- Proven ability to work in a dynamic agile environment with multiple dependencies.
- Strong analytical skills for data-driven decision-making and project conceptualization.
Job Requirement
- product management
- agile
- ivr
Reach Out to a Recruiter
- Recruiter
- Phone
- Saadiya Munshi
- saadiya.munshi@collabera.com