We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Primary Job Duties & Responsibilities:

• Ensures the availability, stability, and optimal performance of production systems and applications through effective incident management and problem resolution.

• Confers with cross-functional teams to prioritize and address production issues while minimizing downtime and disruptions to business operations.

• Helps establish and implement standard operating procedures and best practices for production support activities that facilitate efficient and effective incident resolution.

• Assists in the management of system logs and performance metrics, proactively identifying and addressing potential issues and bottlenecks to help maintain system health and performance.

• Assesses root cause analyses of major incidents and implements preventive measures to mitigate future occurrences.

• Communicates with development and operations teams to understand upcoming changes, deployments, and upgrades to production systems and ensure that support teams are prepared for any potential impact on production environments.

• Ensures that support procedures, incident resolutions, and system configurations are well-documented and accessible to team members to help maintain consistency and allow for faster issue resolution.

• Drives a culture of collaboration, knowledge sharing, and continuous learning within the production support area to enhance the skills and capabilities of team members.

• Prioritizes support tasks based on criticality and business impact, ensuring that complex issues are appropriately addressed and resolved within established timelines.

Required Qualifications

• 5+ years of experience with NextGen application suite

• 5+ years of experience in an on call support 24x7 environment

• 5+ years of experience in incident, problem and change management

Preferred Qualifications

• Knowledge of Market Prominence, Health Rules Payor, TIDAL and Health Edge Data Warehouse

• Experience participating in infrastructure maintenance and application releases

Education

Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.