Senior MSP Client Product Specialist
Verisk Analytics
The Senior Product Specialist plays a critical role in ensuring the successful adoption and utilization of our Section 111 products. This position requires exceptional communication skills, a client-focused approach, and strong analytical capabilities. A key responsibility of the role is providing dedicated support to a VIP client account that is both strategically significant and highly complex, requiring a thoughtful, adaptable, and solutions-oriented approach. The Specialist must be prepared to accommodate evolving client needs and respond rapidly to requests, all while maintaining a strong relationship and ensuring compliance with evolving Medicare Secondary Payer (MSP) regulations.
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.
Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement
Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
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The Senior Product Specialist plays a critical role in ensuring the successful adoption and utilization of our Section 111 products.
• Strong background in Medicare Secondary Payer (MSP) compliance, with the confidence to serve as a subject-matter expert for clients and internal teams.
• Skilled in data analysis and manipulation, with proficiency in Excel (including VLOOKUP, pivot tables, and other advanced functions).
• Previous experience with insurance claims or related industries is preferred.
• Highly organized and detail-oriented, with a strong commitment to accuracy and quality in all deliverables.
• Proven ability to manage complex and high-touch client relationships, demonstrating professionalism, adaptability, and resilience in challenging situations.
• Comfortable working independently, exercising sound judgment while balancing client requirements, efficiency, and cost effectiveness.
• Strong written and verbal communication skills, with the ability to engage both internal teams and external clients.
• Collaborative team player who contributes positively to shared goals.
• Quick learner with the ability to grasp new concepts and systems rapidly.
• Ability to document and formalize previously undocumented technical processes to improve clarity, consistency, and knowledge sharing across teams.
• Proactive in identifying opportunities for system or process improvement, with the ability to recommend enhancements and alignment with other Section 111 reporting tools where feasible.
• Bachelor’s degree preferred, with at least two years of experience in a corporate office or client-facing environment.
• Willingness to travel up to 5–10% as needed.
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Client Support & Relationship Management
• Serve as the dedicated CMS Reporting lead for top-tier clients, maintaining strong relationships, ensuring rapid responsiveness to requests, and contributing to long-term client success and growth in collaboration with internal teams.
• Triage and resolve product and claim-specific inquiries in a timely manner, accommodating client needs with urgency and professionalism.
• Coordinate client onboarding activities, including leading calls and providing support for setup as required.
Compliance Oversight & Platform Management
• Ensure the Section 111 platform performs as required, partnering with the technical team to identify and resolve issues promptly.
• Stay current on CMS policy updates to ensure all products remain compliant and up to date.
• Proactively monitor data quality to support accurate delivery of contracted services and anticipate potential downstream impacts on related products.
Data & Reporting
• Generate and deliver client-facing reports on a weekly and monthly basis.
• Extract, manipulate, and format data into reports, charts, and graphs for clear presentation to clients and internal stakeholders.
• Analyze data and reporting solutions to identify business impact, uncover correlations or discrepancies, and propose improvements or alternative approaches.
Documentation & System Improvement
• Maintain complete, accurate, and appropriately stored product documentation, while also documenting and formalizing previously undocumented technical processes.
• Identify opportunities for system enhancements and recommend process improvements, including exploring alignment with other Section 111 reporting tools where appropriate.
• Collaborate cross-functionally with Development, Business Analytics, and other internal teams to ensure client needs are met with accuracy, timeliness, and expertise.