Senior Technical Account Manager
Adobe Software
JOB LEVEL
P40EMPLOYEE ROLE
Individual ContributorAs large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality.
- Build, develop, and maintain one-on-one relationships with customers.
- Produce and deliver a prescribed set of technical services to maintain operational health.
- Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
- Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
- Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
- Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of Adobe Experience Cloud and Adobe Creative Cloud applications
- Identify and mitigate risks to establish successful partnerships with Adobe team, namely Product Engineering, Product Management, Consulting, TechOps, and the overall account team.
- Consistent effort to document, input, and supply strategic and tactical insights inside Adobe Workfront
- Experience in a customer-facing role with outstanding communication skills.
- Ability to drive discussions and represent Adobe within a customer’s environment.
- Ability to successfully execute solutions and functionality to optimize customer investment.
- Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
- Ability to collaborate within a team to deliver world-class service.
- Strong willingness and hunger to solution sophisticated people-, process-, and technology-based challenges
- Adaptability to continuously produce change and innovation for a customer on the cutting edge of technology
- High level of responsiveness, possessing a healthy competitive edge within a dedicated set of technology, fostering strong relationships both inside Adobe and with the customer
- Driving toward a high proficiency and depth with a specific set of Adobe applications, including certification beyond business practitioner
- Strong initiative in being resourceful and hands-on, inputting, generating, and creating tangible outcomes and value
- Experience and familiarity with : Adobe Workfront and GenStudio.
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $113,400 -- $204,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.
If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accommodations@adobe.com.