Technical Account Director
Adobe Software
JOB LEVEL
P50EMPLOYEE ROLE
Individual ContributorThe Technical Account Director(TAD) position at Adobe offers a remarkable opportunity to be at the forefront of customer success and technical strategy. By joining our team, you will play a pivotal role in enabling our largest customers to increase their investment in Adobe’s Digital Experience Solutions.
What You Will Do:
- Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.
- Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.
- Assess and mitigate strategic customer technical risks and opportunities.
- Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.
- Drive alignment and reporting on engagement status and outcomes.
- Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.
- Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.
- Coordinate with all technical partners to influence delivery achievements across multi-solution engagements.
- Collaborate with Adobe's internal teams and third-party partners to support customer success.
- Lead a matrixed services team involving multiple project teams.
- Develop effective relationships with customer partners and recommend how features fit within customers' environments.
- Lead architectural and design discussions to ensure optimized solutions.
What you Need to Succeed:
- Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered.
- At least 10-15 years of proven experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology.
- Strong customer facing skills, executive presence and presentation skills. Ability to collaborate multiple teams throughout Adobe and client side VPs, including CMOs and CXOs.
- Proven track record to lead meetings, workshops, and reviews in front of audiences both small and large.
- Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals.
- Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.
- Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
- Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
- Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Commerce, Adobe Marketo, Adobe Target.
- Travel when permitted to client locations (approximately 15-20 percent).
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
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