Senior Product Manager AI Experiences, Support Products
Adobe Software
JOB LEVEL
P40EMPLOYEE ROLE
Individual ContributorThe Opportunity
We’re looking for a Senior Product Manager to join Adobe’s Experience and Engagement team to help craft the future of intelligent customer support. In this role, you’ll lead efforts to transform our self-service experience – making it seamless, intuitive, and personalized. You’ll build AI-powered solutions with customer context, surface the right solutions in real-time, and help resolve customer issues. Your work will directly impact customer resolution, trust, and satisfaction at global scale.
You will evangelize high-impact product initiatives from strategy through execution, working closely with business, data, design, and engineering, engineering, design, data and business teams to define the vision, prioritize efforts and deliver relevant outcomes for our customers and business.
What you'll Do
- Define product strategy, roadmap and execution for your area.
- Bring insights and industry trends to improve the product experience.
- Translate customer needs and business goals into clear, actionable requirements.
- Use data and insights to influence product decisions and our measures of success.
- Partner closely with engineering and design to deliver high-quality products at scale.
- Champion cross-functional alignment and collaboration with partners across the organization.
- Be a strong voice for the customer in all product decisions.
What you need to succeed
- Bachelor's degree or equivalent with 7+ years of product management experience. MBA preferred.
- Expertise in the customer support domain, ideally building AI/ML -powered products.
- Deep customer appreciation, with a passion for solving real user problems!
- Experience leading zero to products as well as scaling mature products.
- Strong technical foresight, with a background in platform and systems thinking.
- Excellent communication, collaboration and influencing skills across technical and non-technical teams.
- A bias for action and the ability to disambiguate problems setting clear direction for the team.
- Data-informed ideas, with experience using metrics to guide decision making and measuring success.
- A builder’s mentality – pushing the boundaries of innovation while delivering business impact!
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
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