Analyst, Product Delivery
Adobe Software
This job is no longer accepting applications
See open jobs at Adobe Software.See open jobs similar to "Analyst, Product Delivery" AnitaB.org.JOB LEVEL
P30EMPLOYEE ROLE
Individual ContributorThe Challenge:
In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we strive to delight customers and collaborators through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We prioritize diversity, inclusion, and continuous growth and learning within our organization.
What you’ll do:
- Support all activities related to, but not limited to, customer account management, business consultation,contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.
- Performs complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensures that deals presented align with product rules, revenue standards, and compliance policies.
- Completes work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partners with internal and external auditors on audits of control design and execution.
- Stewards and knowledge experts over customer information related to contracting, order management, and provisioning. Leverages this knowledge to provide business recommendations to ensure optimal customer experience outcomes.
- Monitors a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene, troubleshoot, and manage errors.
- Provide critical issue support for external customers, sales, customer service, product management, product marketing, finance, and legal. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
- Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.
- Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Complete defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
- Designs and complete reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
- Creates and maintains documentation essential to performing the role. Includes: job procedures, corporate policies, process flows, collaborator FAQs, and new hire onboarding documentation.
What's needed to succeed:
- Strong written and verbal communication and presentation skills
- Relentless attention to detail with a central focus on customer experience
- Critical thinking skills to solve unique challenges
- Ability to prioritize, multitask, and meet crucial deadlines
- Solid documentation and organizational skills
- Self-starter that can complete work independently
- Capable interpretation of legal contracts, terms, and conditions
- Knowledge of accounts receivable, revenue recognition, and finance operations
- Bachelor’s degree or equivalent experience or regional equivalent
- Demonstrated proficiency with standard tools (Office 365, ERP, CRM)
- 2-5 years of experience in a similarly related role
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
This job is no longer accepting applications
See open jobs at Adobe Software.See open jobs similar to "Analyst, Product Delivery" AnitaB.org.