Business Solutions Analyst
Adobe Software
JOB LEVEL
P40EMPLOYEE ROLE
Individual ContributorThe challenge
The candidate will play a role in the transformation of Adobe’s Consumer Subscription processes. It is important that the successful candidate be open to continuous learning, mentoring, and innovative thinking. They will need to collaborate with multi-functional teams across various locations. The candidate must be able to communicate effectively, think creatively, think end-to-end, and embrace change.
As a member of the Enterprise Solutions Services Adobe Billing Services team, this Business Solutions Analyst will collaborate with other BSAs, Solution Architects, Support teams and Engineers to solve issues and ensure the integrity of our subscription billing processes. Candidate must have experience in SAP ECC/S4H platforms or equivalent, along with integration engine technologies. The core requirement is a desire to apply your experience and technical skills to the delivery of solutions that meet the demands of Adobe's high velocity subscriptions business. The focus of this technical/functional position will be supporting billing and financial solutions.
What you’ll do
- Collaborate across the functional and technical teams to analyze issues impacting Consumer and Small Business subscription billing and payment processes
- Work closely with other Adobe team members in an Agile environment to develop top quality solutions that address issues in the subscription billing and payment processes
- Work with our Level 2 Support team to resolve issues facing our subscription customers
- Work with engineers in the development and deployment of new code to address system issues
- Work closely with Financial, Tax, Treasury and Reporting teams on issues related to Consumer Billing and Payment processes
- Participate in Scrum meetings, Sprint planning, release planning, and Sprint retrospectives
- Demonstrate a strong customer focus by monitoring processes which impact the consumer subscription business and recommending areas of improvement
- Provide support in the resolution of customer impacting issues including problem analysis, testing, tracking and issue resolution
- Promote continuous improvement and help teams improve efficiency
What you need to succeed
- Ability to adapt, be flexible, and to learn quickly in a dynamic environment
- Good interpersonal, communication, relationship building, organization, and time-management skills
- Ability to express difficult and complex concepts clearly and concisely both orally and written
- Experience in Agile methodologies
- Deep functional knowledge of SAP ECC/S4H Sales & Distribution module with a focus on integration with financial modules
- Experience in Revenue Recognition concepts and standards is considered an asset
- An understanding of SAP ABAP code and utilities (e.g. debugging)
- Experience in analyzing data in SAP data dictionary tables related to Sales & Distribution module
- An understanding of distributed systems and micro-services architecture
- Experience in HANA SQL query development is considered an asset
- Understanding of RESTful APIs
- An understanding of integration technologies such as Kafka and middleware tools would be beneficial
- Bachelor or advanced degree in Computer Science, management information systems, or a closely related post-secondary program.
- Minimum 5 years’ experience in supporting one or more modules in a large SAP ECC/S4H installation
- SAP Certification in a Logistics/Sales & Distribution module is optional but desirable
If you’re looking to grow your career, Adobe’s the place for you.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $107,900 -- $216,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
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