Technical Account Director
Adobe Software
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See open jobs at Adobe Software.See open jobs similar to "Technical Account Director" AnitaB.org.JOB LEVEL
P50EMPLOYEE ROLE
Individual ContributorAt Adobe, we take pride in our innovative spirit and dedication to encouraging world-class digital experiences. The role of Technical Account Director 5 presents an outstanding opportunity to be at the forefront of technical strategy and customer success. You will play a key role in driving the technical health and flawless execution of Adobe’s Digital Experience Solutions for our largest and most ambitious clients. This is your chance to collaborate with outstanding teams and apply your expertise to ensure our customers improve their Adobe investments.
What you'll Do
- Lead Ultimate Success engagements as the technical executive point of contact throughout the Customer's solution usage lifecycle. Advise and support customer's technical strategy with Adobe Solutions to drive value.
- Assess strategic Customer technical risks and opportunities, driving the extended Adobe team to build and deliver mitigation and "get well" plans.
- Drive clear communication across Customer operational areas and maintain appropriate governance with both internal and external executive teams. Ensure alignment and reporting on overall engagement status and outcomes.
- Advocate for Customer across internal Adobe teams, optimizing client investments and accelerating task execution and issue resolution.
- Lead all aspects of the global engagement model, coordinating review cycles across multiple business units and/or brands.
- Consolidate comprehensive cadence across all technical partners and influence successful delivery achievements across multi-solution, multi-discipline engagements.
- Collaborate hands-on with Adobe's Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and Adobe Consulting practice to ensure customer success.
- Lead a matrixed services team, developing effective working relationships with Customer partners.
- Recommend how new and existing features fit within customers' environments, providing standard methodologies and recommendations.
- Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
- Mentor immediate team members as needed.
What you need to succeed
- Bachelor's Degree in a related technical field, or equivalent experience.
- 10-15 years in a senior capacity in consultative roles, customer support, customer success, or a related field in marketing technology.
- Strong executive presence with the ability to collaborate across multiple teams, including client-side VPs, CMOs, and CXOs.
- Outstanding presentation skills, confident in leading meetings, workshops, and reviews in front of varied audiences.
- Proven conflict-resolution skills to successfully address customer concerns and technical issues, prioritizing work against client goals.
- Outstanding customer-facing skills, with the ability to represent Adobe within customer environments and drive discussions with various teams.
- Validated interpersonal and prioritization skills, with the ability to work independently in a highly matrixed environment.
- Capable of resolving a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
- Critical thinking about business, product, and technical challenges to assist customers in realizing software investment, efficiencies, and innovations.
- Awareness of development methodologies, technologies, and understanding of marketing software and domain principles.
- Experience with Adobe Analytics, Adobe Audience Manager, Adobe Experience Manager, Adobe Experience Platform, Adobe Campaign, Adobe Commerce, Adobe Marketo, and Adobe Target is a plus.
- Ability to travel to client locations (approximately 15-20 percent).
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
This job is no longer accepting applications
See open jobs at Adobe Software.See open jobs similar to "Technical Account Director" AnitaB.org.