Technical Writer
Adobe Software
This job is no longer accepting applications
See open jobs at Adobe Software.See open jobs similar to "Technical Writer" AnitaB.org.JOB LEVEL
P30EMPLOYEE ROLE
Individual ContributorOpportunity
Adobe's Digital Enablement & Care team helps millions of users find success with Adobe's products, engage and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value, relevant, targeted content in-app, on the web, and on our HelpX, social, and community platforms. We engage with our customers through proactive content and real-world experts in communities and social that provide help, inspiration, and creative success and engagement.
What you’ll do:
Define, deliver, and lead content initiatives that increases customer self-service and enablement for a suite of products within multiple channels - web, in-app, community, social and more.
Improve customer data analysis and build insights and strategies for knowledge, troubleshooting, and outcome-based content
Work with marketing and product teams to propose projects and campaigns to aid self-serve, increase ARR and grow product usage
Lead projects that deliver results and manage dependencies within the context of narrow release timelines.
Collaborate with engineering, support, and product management to understand product goals, experience, and customer needs to define content opportunities.
Be capable of wearing multiple hats: strategist, creator and author, quality control and editor, data and insights, and project manager.
Design and maintain logical information architectures with a primary focus on usability and discoverability
Collect and analyse quality metrics to ensure content efficiency and outcomes.
Collaborate effectively with cross-functional teams and contributors to develop, write, and maintain content.
Deliver clear and concise content by following Adobe writing principles and Style Guide.
Deliver high quality and accurate content by ensuring effective reviews by all partners.
Develop expertise in the assigned area of work and contribute meaningfully to the product roadmap and experience.
Monitor user activity, feedback, ratings, and web metrics to identify and report issues that have maximum impact on most users.
Experience and qualifications:
Bachelor's degree or higher in English, communication, journalism, marketing, or other relevant fields
6+ years’ experience, preferably at a software company where the majority of your work involved customer-centric content, collaborating with various partners and writing customer-facing documentation.
Experience with text, visual, and video development tools or CMS
High proficiency in English language – both verbal and written.
Strong teammate with good communication, organization, and interpersonal skills.
Strong analytical skills with the ability to plan, prioritize, and respond to changes quickly based on documented results and metrics.
Knowledge of standard processes in analytics, search technologies, and SEO (Search Engine Optimisation).
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
This job is no longer accepting applications
See open jobs at Adobe Software.See open jobs similar to "Technical Writer" AnitaB.org.