Data Scientist, Experience and Engagement Surfaces
Adobe Software
This job is no longer accepting applications
See open jobs at Adobe Software.See open jobs similar to "Data Scientist, Experience and Engagement Surfaces" AnitaB.org.JOB LEVEL
P30EMPLOYEE ROLE
Individual ContributorThe Opportunity
As part of Adobe.com, the Experience and Engagement (XE) organization is responsible for surfaces that unlock membership value for Digital Media customers by helping them discover, access, and successfully use our solutions. Within XE, the Support Products team is reimagining how millions of customers connect with our products through intelligent, AI-powered experiences.
We’re looking for a curious and collaborative Data Scientist to join our Insights & Analytics team. In this role, you’ll shape the future of conversational and self-service experiences—spanning AI assistants, our help center website, and generative AI tools that power search and automation. You’ll also play a key role in uncovering customer insights that drive improvements across both support and sales journeys.
What You’ll Do
- Understand Customer Journeys: Analyze how users engage with digital and conversational tools—including chatbots, search, and self-service platforms—to identify patterns, drop-off points, and opportunities to improve the experience.
- Drive Conversational Analytics: Evaluate the performance of AI-powered interactions by tracking automation rates, resolution outcomes, and customer feedback.
- Elevate the Voice of the Customer: Use chat transcripts and feedback to uncover sentiment, surface top customer issues, and identify friction points. Share insights with product and platform teams to inform improvements across Adobe’s ecosystem.
- Optimize Surface Experiences: Collaborate with product, engineering, and design partners to test and refine experiences across digital and human-assisted channels. Support experimentation and A/B testing.
- Build and Scale Dashboards: Create exploratory dashboards using Adobe Analytics, Customer Journey Analytics (CJA), and Power BI. Partner with Data Engineering to evolve these into scalable, production-ready tools for broader use.
- Collaborate Across Teams: Work closely with partners in Product, Engineering, Support, Sales, and Marketing to deliver insights that inform strategy and drive impact.
What You’ll Bring
- Bachelor’s degree and 3–5 years of experience in data science, analytics, or a related field.
- Strong command of SQL and Python, with experience in data wrangling, statistical modeling, and working with large-scale datasets.
- Demonstrated expertise in Adobe Analytics and Customer Journey Analytics (CJA), including building and interpreting dashboards and reports.
- Experience with data visualization tools such as Power BI and Tableau.
- Familiarity with customer journey analysis, conversational analytics, and experimentation frameworks.
- Exposure to voice-of-customer data, chat analytics, or contact center insights is a plus.
- Strong communication skills and a collaborative approach.
Why This Role Matters
Customer expectations are evolving fast—and Adobe is leading the way with smart, scalable, and personalized experiences. This role offers the opportunity to grow your career while helping shape the future of AI-powered engagement at scale.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $109,000 -- $192,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
This job is no longer accepting applications
See open jobs at Adobe Software.See open jobs similar to "Data Scientist, Experience and Engagement Surfaces" AnitaB.org.