Sr Technical Product Consultant
Adobe Software
This job is no longer accepting applications
See open jobs at Adobe Software.See open jobs similar to "Sr Technical Product Consultant" AnitaB.org.JOB LEVEL
P20EMPLOYEE ROLE
Individual Contributor- Deliver technical support via telephone and email, logging all interactions thoroughly.
- Validate and report customer-submitted product bug reports with precision.
- Scope, troubleshoot, and resolve customer issues.
- Assist in testing new and enhanced products.
- Manage projects professionally and within timelines.
- Fully own cases and contribute to the success of the distributed team.
- Identify trends and potential issues, and communicate quickly with affected parties.
- Support scalable software solutions for Adobe's largest customers.
- Help maintain accurate and complete product documentation.
- Treat each case as an opportunity to delight customers, despite external factors.
- Assist in special projects and other assigned duties.
- Work in a 24/7 shift on a rotation basis.
- Provide weekend or holiday coverage in rotation as per business requirements.
- Bachelor's degree in computer science or a related field or equivalent experience.
- At least three years' experience in a customer support environment, preferably in a high enterprise tech setting.
- Excellent communication skills, both written and verbal.
- Problem-solving approach with a focus on improving processes.
- Ability to troubleshoot problems systematically and effectively within service-level goals.
- Good knowledge of Internet websites, Excel, and email.
- Deep knowledge of HTML, JavaScript, Perl, Web 2.0, and web services.
- Understanding of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
- Experience with SQL, database management, and data insertion/reporting APIs.
- Familiarity with SOAP, REST, and PHP.
- Knowledge of Mobile and Video programming solutions.
- Experience with Tag Management tools.
- Desirable experience using Adobe Target or optimization tools and related certifications.
- Proven ability to diagnose and troubleshoot complex analytic implementation issues.
- Understanding of jQuery, AngularJS, and any JS Framework.
- Knowledge of API (SOAP/REST).
- Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
- Proven skills in working in multi-platform technology companies as a support engineer/consultant.
- General knowledge about Google, Tealium, Salesforce, and Pega technologies.
- Advanced-level Excel and PowerPoint skills.
- Some experience in digital marketing, CRO, digital analytics, decision-making, personalization, recommendations, or UX fields.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
This job is no longer accepting applications
See open jobs at Adobe Software.See open jobs similar to "Sr Technical Product Consultant" AnitaB.org.