Customer Success Engineer
Adobe Software
JOB LEVEL
P40EMPLOYEE ROLE
Individual ContributorThe Opportunity
Customer Success Engineers are responsible for the partnership between Adobe and our strategic clients, driving value realization and return on the client’s investment. This team of technology-savvy individuals has experience in Digital Marketing and understands its value in driving company strategies.
What you'll do
- Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM). This includes implementing and supporting standard deployment methodologies, managing custom integrations, bridging communication with clients, third-party providers, and various partners.
- Focus on client retention and cultivate future projects to qualify new opportunities, with frequent interaction with Directors, VPs, and C-level executives of Fortune 500 companies.
- Develop long-term client relationships, handle technical operations, and improve your domain expertise by collaborating in a reciprocal environment.
- Provide an outstanding customer experience for all assigned clients and assist them by rapidly growing their usage and adoption of Adobe products.
- Help clients reach their business goals by answering questions, customizing accounts, and renewing contracts.
- Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met in support of client happiness.
- Communicate consistently with clients throughout the contract lifecycle by addressing relevant issues and managing their expectations.
- Coordinate customer support to ensure timely closure of quality issues and manage professional services requests.
- Work with Adobe's AEM, Connect, LiveCycle, and other teams to assist in developing new AMIs and deployments of new software.
- Develop procedures and routines to implement and improve autoscaling capabilities.
- Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to apply the next-generation cloud management solution.
- Support our upgrade systems for enterprise customers as Adobe products evolve.
- Collaborate with teams to provision, customize, monitor, balance, and upgrade our cloud-hosted Enterprise offering, driving continuous improvements into the management system.
What's needed to succeed:
- Real passion for digital marketing and client success.
- Excellent work ethic and leadership skills.
- Proven track record of successfully managing client relationships and technical projects.
- Ambitious, collaborative, very responsible, and passionate about exceeding client expectations.
- Experience troubleshooting and operating Adobe AEM in an enterprise environment with an understanding of enterprise internet business models and online processes, terminology, concepts, and strategies.
- Excellent social, presentation, and interpersonal skills, both verbal and written.
- Ability to adapt to change and excel in high-stress situations.
- Front-end experience, preferably with JavaScript knowledge; CSS is a plus.
- Previous experience with cloud hosting, including Microsoft Azure and AWS cloud infrastructure, and a solid understanding of Linux, Windows Server, and Java systems.
- Experience with long-term operation, monitoring, and upgrading of Enterprise software.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
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