Data Science Engineer
Adobe Software
JOB LEVEL
P40EMPLOYEE ROLE
Individual ContributorJoin Adobe’s Customer Solutions (ACS) organization as a Senior Data Science Engineer, where we build intelligent tools, workflows, data pipelines, and models that help our customers thrive. Our mission is to drive customer health, adoption, and value through data-driven insights and next-generation AI-powered solutions.
We partner closely with Customer Success, Customer Engineering, Professional Services, and other cross-functional teams to deliver internal products and analyses that empower Adobe’s Digital Experience (DX) business. From agentic LLM workflows to predictive churn models, we’re shaping the future of customer intelligence—and we’re looking for a passionate engineer to help us push the boundaries.
What You’ll Do
- Design, build, and maintain scalable data science workflows and GenAI/ML pipelines using Databricks, SQL, Python, and cloud-native tools.
- Develop and deploy LLM-powered agents and GenAI solutions that automate insights, optimize customer journeys, and surface proactive recommendations.
- Create and evolve models that predict customer health, churn risk, and value realization, integrating them into robust internal tools and dashboards.
- Collaborate with partners across ACS and DX to understand business needs and translate them into actionable data products.
- Conduct ad hoc and deep-dive analyses to uncover trends, anomalies, and opportunities in customer behavior and engagement.
- Evaluate, fine-tune, and maintain LLMs and ML models using platforms like Azure OpenAI, AWS Claude, and Google Gemini.
- Contribute to the architecture and evolution of our internal analytics ecosystem, ensuring reliability, performance, and scalability.
- Use Git, Databricks Repos, and CI/CD best practices to ensure reproducibility and collaboration.
- Continuously explore and prototype new tools, frameworks, and AI capabilities to keep our solutions on the cutting edge.
What You’ll Need
- Bachelor’s or graduate degree in Computer Science, Data Science, Engineering, or a related field.
- 8+ years of experience in data engineering, data science, ML engineering roles, or relevant experience.
- Strong proficiency in Python, SQL, and distributed computing frameworks like Spark.
- Hands-on experience with Databricks, Delta Lake, and cloud platforms (Azure, AWS, or GCP).
- Deep understanding of LLMs, agentic workflows, and GenAI tools (e.g., Copilot, Claude, Gemini, LLaMA, Databricks Genie).
- Proven track record of building and deploying ML models in production environments.
- Experience with model evaluation, tuning, and lifecycle management (e.g., MLflow).
- Familiarity with Adobe’s DX ecosystem is a plus (e.g., Adobe Experience Platform, Adobe Analytics, Customer Journey Analytics).
- Excellent communication and collaboration skills, with the ability to work across technical and non-technical teams.
- A passion for innovation, experimentation, and building tools that make a real impact.
- Innovative thinking, perseverance, and an ability to deal with complex problems
- Demonstrated ability to work independently, navigate ambiguity, and deliver outcomes that will improve current states and business outcomes.
Nice to Have
- Experience with data visualization tools (e.g., Power BI, Tableau, Adobe Workspace).
- Familiarity with orchestration tools like Airflow or Databricks Workflows.
- Exposure to graph databases, Elastic Stack, or real-time streaming (Kafka, Kinesis).
- Contributions to open-source projects or a strong portfolio of personal projects.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile – don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
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