Senior Research Scientist, Outbound Communications
Amazon
DESCRIPTION
Outbound Communications organization is seeking a highly motivated Senior Research Scientist. In Outbound, we are innovating and building scientific solutions to delight Amazon customers with timely, highly personalized and relevant messages across digital channels such as email, mobile and SMS that drive long-standing customer relationship with Amazon. As a senior research scientist, you will lead scientific innovations in measurement and experimentation science to answer fundamental questions such as which channels and strategies to invest to optimize long-term customer experience with Amazon. You will apply novel experimentation and attribution methods to capture incrementality of messages to drive engagement. You will own and present research artifacts to senior leadership and stakeholders that influence strategic decision-making.
Key job responsibilities
As a senior research scientist in Outbound, you will answer ambiguous questions to drive strategic decisions through scientific innovations in measurement and experimentation science. The questions around finding message frequency and mix that drives optimal long-term engagement for customers, and understanding the true incrementality of each message to improve customer experience, will demand scientific research and rigor to solve. You will design experiments, perform causal studies, and use reinforcement learning to solve such problems. You will also lead setting up randomized control trials across different digital channels to understand their incrementality and cannibalization. You will make economic real world trade-offs to produce findings and results that lead to significant business benefits. You will present scientific findings to senior leaders and business, product stakeholders to guide for decisions that maximize benefits for Amazon in the long-run. You will mentor junior scientists in the team. You will closely partner with the software development engineering team to execute your design of experiments in production. You will coordinate with broader Amazon science teams to align your studies with the broader Amazon strategies and objectives. You will document and publish your research-driven artifacts to influence the scientific community in and outside of Amazon.