Senior Manager, Product Management, Worldwide Returns & ReCommerce
Amazon
DESCRIPTION
At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint.
We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will lead a team of product managers responsible for building a suite of product solutions and offerings that allow Amazon and our Sellers to earn recovery from their returned and damaged products and keep products out of landfill. This role interacts with a wide audience of stakeholders and customers—ranging from wholesale liquidators and charities (and their customers) to conscientious shoppers who are looking for discounted products on used or damaged goods that help us achieve our goal of zero waste. You will work closely with tech teams, program management, UX designers, worldwide operations partners, wholesale liquidators, and charity organizations to deliver scalable solutions, which solve complex problems. You and your team will own multi-year product roadmaps focused on generating recovery and achieving zero waste.
Amazon is Earth’s most customer-centric company and through WWR&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
Key job responsibilities
• Defining a product vision that will be socialized with senior leadership
• Managing a team of product managers to define, build, test, deploy, and manage new recovery channels for Amazon’s ReCommerce business
• Generating and reviewing financial analyses and pro formas for the product offerings owned by this team
• Working directly with engineering to build exceptional products
• Influencing partner teams and external vendors that may have competing priorities
• Interacting with stakeholders at multiple levels and in multiple locations, and working with business, other product teams, program management, and Operations teams to solve complex business challenges
• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical and/or operational constraints
• Collaborating with global stakeholders in other regions to champion a worldwide strategy that eliminates product waste
• Support hiring and developing a team of strong product managers that will define and execute the vision
About the team
In ReCommerce, we are responsible for the resale, refurbishment, and dispositioning of previously owned products. Our organization specializes in giving products a second life through sophisticated technology, specialized processing, refurbishment, sales strategies, and donation solutions while driving a zero-waste strategy and promoting sustainable consumption. We are extremely passionate about our mission. If you enjoy solving complex problems for our customers while having a positive impact on communities and meeting our sustainability goals, come join us.