Sr. FinOps Analyst - German
Amazon
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Amazon is looking for a German Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment for our B2B program. Amazon Business is one of Amazon’s most exciting growth opportunities. Since its launch in 2015, Amazon Business (AB) already has more than 2 million customers. We are growing fast, and require talented professionals to help us scale.
This role will require for the successful candidate to:
• Collect and analyze quantitative data
• Answer queries, investigate and resolve issues and questions from customers through inbound calls and emails
• Work efficiently with customers and provide world-class service
• Analyze trends and suggest process improvements
• Meet the set KRAs
• Perform other projects and duties as required
• Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams.
Working Conditions:
• Open office space on site
• Report daily to the Pasay office
• The team generally follows European time. However, you may be requested to work on shifting schedules including night shift, if business requires
• Work during PH Holidays is required when business supported is operating
• Overtime may be required on critical and peak periods
Internal job description
Amazon is looking for a German Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment, for our B2B business which is one of Amazon’s most exciting growth opportunities. Since its launch in 2015, Amazon Business (AB) already has more than 2 million customers. We are growing fast, and require talented professionals to help us scale.
This role will require for the successful candidate to:
• Collect and analyze quantitative data
• 80% of the time will be involved in answering queries received from customers through inbound calls and emails
• Investigate to resolve issues sent by the customers
• Work efficiently with customers and provide world-class service
• Analyze trends and suggest process improvements
• Meet the set KRAs
• Perform other projects and duties as required
• Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams.
Working Conditions:
• Open office space on site
• Report daily to the Pasay office
• The team generally follows European time. However, you may be requested to work on shifting schedules including night shift, if business requires
• Work during PH Holidays is required when business supported is operating
• Overtime may be required on critical and peak periods
Key job responsibilities
Knowledgeable in Accounts Receivable Cash application process.
- Collecting and analyzing quantitative data
- Use data analyses and statistical techniques to develop solutions to guide business decision making
- Identify predictors and causes of business related problems and implement appropriate corrective solutions
- Identify, develop, manage and execute analyses to uncover areas of opportunity and present written business recommendations
- Collaborate with multiple teams as a leader of quantitative analysis and develop solutions that utilize the highest standards of analytical rigor and data integrity
- Analyze and solve business problems at their root
- Analyze trends and savings initiatives
- Communicating results to business leaders with Finance, Accounting, Operations and Business Development
- Perform other projects and duties as required
- Supports team manager and performs management duties when manager is absent or out of office
This job is no longer accepting applications
See open jobs at Amazon.See open jobs similar to "Sr. FinOps Analyst - German" AnitaB.org.