Software Development Engineer, Customer Experience and Business Trends
Amazon
DESCRIPTION
Amazon's Customer Experience and Business Trends (CXBT) is seeking an SDE to shape the future of AWS customer experience. We're seeking a performance-obsessed engineer to dive deep into AWS services and present performance insights and improvement recommendations directly to AWS service leadership (SVP, VP, DE, Director). This work will focus on EC2, Storage (S3, EFS, EBS), and Networking to improve performance across all AWS services that use them. If you like working like a detective and then using those results to create studies with a clear narrative, and recommendations to drive significant impact on the performance, cost, and efficiency of AWS then this role is for you!
This role is tasked with enhancing a complex multi-cloud framework to orchestrate, run, and analyze performance benchmarking workloads. This infrastructure is used to measure AWS service performance, conducting comprehensive analyses that drive critical business decisions at the CEO/SVP level and help guide teams in delivering the best cloud services in the industry. The primary deliverables are the infrastructure and automation required to accelerate, simplify, and make efficient deep-dive performance investigations that identify recommendations to influence product direction across multiple AWS services.
This role requires exceptional software development skills and a passion for distributed system performance and statistics. The candidate will excel at simplifying complex systems for use across multiple stakeholders with diverse backgrounds. The ideal candidate has knowledge of containers, AWS services, and building Python libraries. This role will build tools to investigate performance bottlenecks while maintaining the highest standards of technical rigor and objectivity.
Key job responsibilities
- Design and build infrastructure and automation to execute performance benchmarks across AWS services
- Own benchmark lifecycle from scoping, to execution, to delivery of findings and recommendations to AWS leadership
- Work with stakeholders across service teams to define customer-critical performance metrics
- Analyze results and create recommendations that directly impact AWS service improvements
- Collaborate with multiple teams to continuously raise the bar on AWS service performance
A day in the life
You will be working with a unique team that works across multiple core AWS services. You will build automation and performance benchmarks to study, explore, and improve the performance of AWS services. Your great detective skills will be exercised on a daily basis to dive deep into details of the performance of complex services. You should be comfortable collaborating in a fast-paced and uncertain environment, and contributing to innovative solutions, while demonstrating leadership. You should also be comfortable collaborating regularly and making recommendations with multiple levels of the team from development engineers to service team leadership. You achieve this by regularly working with multiple PEs and PMs across different AWS services. You are a true owner and will operate at all levels, diving deep into the details while providing strategic inputs for the product. On a monthly basis team member studies are presented to the highest levels of AWS leadership.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.