Principal, Business Analyst, NA Production Planning Team
Amazon
DESCRIPTION
At Amazon, delivering great experiences for our customers is top priority. The Production Planning Team is innovating in a number of areas aimed at propelling our customers’ experience by ensuring we have robust and optimal labor plans in our North America. To achieve this, the Production Planning Team is going through a radical transformation. From being the network planner, it will become the Subject Matter Expert that will teach and improve all aspects of production planning. The team will focus on Think (improving planning process, projection accuracy and innovation), Teach (training finance & operations teams, troubleshooting & improving labor plans) and Deliver (drive peak planning, dive deep and plan delivery for US / Canada.
Key job responsibilities
- Lead labor planning analysis activities in North American network for all FC types
- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to improve the Labor Planning process which ultimately enable the North American network to meet and exceed business plan.
- Leverages the Production Planning and S&OP teams by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the Supply Chain Planning and execution.
- Takes proactive steps to ensure that best practices in labor planning are shared across the network.
- Recommend, develop, and implement policies and programs that guide the organization in maintaining and improving its competitive position and profitability
- Work with data source providers and technology teams to ensure that key decision data is accurate, automated and timely
This role requires 10%+ travel, primarily to local operations, in addition to regional support.
A day in the life
The PPT Principal BA role leads high visibility analysis and is responsible for labor planning activities across NACF. The core functionality of the role is to lead the network analysis and act as a Subject Matter Expert who can teach and influence all aspects of production planning tactically and strategically. The current associate population in NACF is ~300,000 which makes accurate labor planning pivotal for the network to improve CE and overall fulfillment costs. The Principal BA is expected to be highly analytical, understand complex systems and influence the various stakeholders impacting labor planning, including FC Operations, Ops Finance, HR, S&OP and WFS teams, in order to develop labor plans that are accurate and achievable across the FCs. The decisions made by this role can have a significant impact on inventory placement, associate experience and overall costs associated with how well the labor plan balances between the site and the network level constraints.
While planning and execution are critical to the Principal BA’s success, the ability to communicate the short and long-term staffing strategy of the network is essential. This role is expected to develop the labor planning guidance, influence Ops Senior Leadership to commit to that guidance and then be able to communicate this guidance to hundreds of Ops, Finance and HR leaders within the FCs and monitor adherence in execution. This guidance would cover a wide array of topics such as volume variability, site execution, assumptions accuracy, market constraints and labor utilization. The ability to build strong communication between PPT and the FC teams is a critical component to aid in the Principal’s ability to anticipate forward-looking risks and implement timely solutions to mitigate these risks and balance network capacity across the FCs.
A holistic understanding of the value chain is required by the Principal BA to take actions which balance the need for maintaining healthy backlogs with CE and other related costs. To do this, the role is expected to possess an analytical approach in collaboration with teams such as S&OP, Capacity, and ACES to implement long-term strategic initiatives which improve customer and associate experience while balancing FC labor and storage constraints.