Software Development Manager, AWS Builder, Issues & Discovery Services (BID)
Amazon
DESCRIPTION
At Amazon, it’s our builders who create the products and services that help solve problems for our customers. Come build the world’s best software builder experience.
We are Builder, Issues & Discovery Services, providing software platforms, web services and web apps used by more than 150,000 unique internal users every day. We own the core software applications and services that Amazon and AWS use to collaborate, monitor, engage, and manage all of software events, agile deliveries, projects, programs, and business processes across the entire company.
Key job responsibilities
As a Software Development Manager in Ticketing (BID), you will own the data and control plane services supporting Ticketing and Paging experiences across all Amazon business and technical teams. You will lead and mentor software engineers and teams, driving technical innovation and delivering high-quality software solutions in the Ticketing domain. You'll be responsible for the end-to-end development process, from conceptualization to deployment, ensuring alignment with business goals and maintaining Amazon's high standards of excellence.
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.
Key job responsibilities
• This position requires strong leadership and people management skills, as you will be required to support the professional growth of the team, as well as participate in the hiring and building of high-performance teams
• You will drive the technical vision and strategy for your area of responsibility and ensure architectural decisions align with long-term business and technical goals
• Oversee multiple complex projects simultaneously, managing scope and timelines, while collaborating with product managers to define roadmaps and prioritize features
• You will maintain a high-bar on operational excellence ensuring high availability, scalability, and performance of services, in addition to implementing development processes, best incident response and DevOps practices
• Cross-functional collaboration working closely with product, design, and other engineering teams, while representing your team in org-wide technical discussions and decision-making with peers, senior leadership, and stakeholders
• You will translate business requirements into technical solutions and contribute to long-term strategic planning for the organization
• Drive cost optimization and efficiency improvements and report on key performance indicators (KPIs)
About the team
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.