Software Development Engineer , Amazon Customer Service
Amazon
DESCRIPTION
We are seeking a Software Development Engineer, Machine Learning (ML), for the Amazon Customer Service (CS) - Shipping and Delivery Support (SDS) team.
Amazon CS's SDS team provides support to drivers who deliver packages to customers on behalf of Amazon. We are seeking a passionate and talented Machine Learning Engineer (MLE) to join our team in advancing state-of-the-art Generative AI (genAI) technologies and Large Language Models (LLMs).
In this role, you will design, develop, and deploy highly scalable, resilient, and performant AI systems that benefit drivers, customer service associates, and customers. You will work closely with applied scientists and research teams to productionalize ML models, focusing on novel LLM training techniques, optimizations, and customization capabilities such as fine-tuning and distillation.
Key job responsibilities
You will build efficient data processing pipelines, develop ML model serving infrastructure for high-throughput and low-latency predictions, and implement multi-modal solutions. The ideal candidate has experience deploying ML/LLM models, large-scale data processing, and delivering high-quality AI products. This role requires exceptional technical expertise in Computer Science, along with excellent communication skills to interface with technical, science, and business stakeholders.
A day in the life
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan