Business Analyst, ReLo Ops Excellence, Decision Support Team
Amazon
DESCRIPTION
Amazon's success is built on a foundation of Customer Obsession. In the Reverse Logistics business at Amazon, we are looking for a results oriented candidate who will help build datasets, reporting that drives business insights, and platforms that support our Operations team's ability to Deliver Results.
Key job responsibilities
The successful candidate will be able to:
• Effectively manage customer expectations and resolve conflicts that balance client and company needs.
• Develop process to effectively maintain and disseminate project information to stakeholders.
• Manage the delivery of project milestones.
• This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.
• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.
• Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams.
• Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.
• Serve as a role model for Amazon Leadership Principles inside and outside the organization
• Actively seek to implement and distribute best practices across the operation
• Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.
• Partner with internal stakeholders across multiple teams, gathering requirements and delivering complete solutions