Concession Prevention Program Analyst, IN Security & Loss Prevention
Amazon
DESCRIPTION
As part of the Concession Prevention Program (CPP) within the India Security & Loss Prevention team, this role is crucial in protecting the organization's financial interests. We are looking for an candidate who is willing to challenge conventional practices and drive innovation. As a CPP Analyst, you will play a significant role in directly impacting the company's profitability. Your primary responsibility will be to analyze and reduce concessions, which are financial adjustments or losses, thus directly contributing to the organization's bottom line. By effectively managing and optimizing the concession bucket, you will help enhance the overall financial performance and security of the organization. Your efforts will be vital in ensuring that financial losses are minimized, thereby supporting the organization's long-term success and stability.
Key job responsibilities
The work will involve but not limited to
1. Resolve TT Related to Refund Claims by Customers: Efficiently manage and resolve trouble tickets (TT) related to customer refund claims, ensuring timely and accurate processing.
2. Analyze/Perform Multiple Checks Using Multiple Tools to Verify Customer Claims: Utilize various tools and methods to thoroughly verify the legitimacy of customer claims, ensuring accuracy and preventing fraudulent activities.
3. Handle Escalation Cases in a Time-Bound Manner: Address and resolve escalated cases promptly, ensuring customer satisfaction and maintaining service quality standards.
4. Meet Daily TT Resolution Targets While Maintaining TT Quality Parameters: Achieve daily targets for trouble ticket resolution, ensuring that all quality parameters are met to maintain high service standards.
5. Create Reports on Loss Data, RCA, and Related Trends Over Time: Develop detailed reports on loss data, root cause analysis (RCA), and observe related trends over time to identify areas for improvement and implement preventive measures.
6. Connect with Stakeholders from Other Teams to Control Issues Impacting TT Resolution Output: Collaborate with stakeholders from various teams to address and resolve issues that may affect the efficiency and effectiveness of trouble ticket resolution.
7. Any other work assigned by organization.