Principal Product Manager, North America MFN
Amazon
DESCRIPTION
We're seeking an exceptional strategic leader to drive business transformation and operational excellence for Amazon's North American Seller organization. This role combines strategic thinking with operational execution, serving as the voice of the Seller and customer to affect change across the tech stack and operational processes which support Post-Sale Customer Interactions (customer service, customer returns, etc.).
As Principal Product Manager, you'll architect and execute strategic initiatives that drive customer experience improvements, seller success, and business growth for Merchant Fulfillment Network (MFN Sellers). You'll work directly with senior leadership to translate vision into actionable plans while ensuring operational excellence across the organization.
Essential Skills & Experience
• Deep understanding of marketplace dynamics and seller ecosystems
• Exceptional analytical and strategic thinking capabilities
• Strong track record of driving complex, cross-functional initiatives
• Strong written and verbal communication skills
• Ability to influence and build consensus across multiple stakeholder groups
• Experience in developing and executing long-term business strategies
• Track record of delivering results in ambiguous, fast-paced environments
Impact & Scope This role will directly influence the strategic direction of the MFN CX, working closely with leadership to:
• Shape multi-year strategy and growth initiatives
• Drive operational excellence and business performance
• Enhance seller experience and satisfaction
• Lead high-impact strategic projects
• Build and maintain key stakeholder relationships
Leadership Qualities
• Bias for action and results orientation
• Strategic mindset with strong execution capabilities
• Customer obsession and data-driven decision making
• Ability to navigate ambiguity and drive clarity
• Strong business judgment and problem-solving skills
Key job responsibilities
Key job responsibilities
• Lead strategic planning processes and drive execution of multi-year business initiatives
• Develop and manage critical business mechanisms including quarterly business reviews, annual operating plans, and long-term strategic roadmaps
• Partner with cross-functional teams to identify growth opportunities and optimize seller experience
• Own high-visibility presentations and communications to senior leadership
• Drive data-informed decision making through analytics and insights
• Design and implement operational frameworks that enable scalable growth
• Lead strategic programs around seller engagement, retention, and satisfaction