Process Management Analyst - Logistics Performance, Hub Operations BR
Amazon
DESCRIPTION
Amazon Logistics is committed to building a world-class last mile operation. Our mission is to consistently exceed customer expectations by delivering packages quickly, accurately, and in the most cost-effective way possible. In Brazil, Amazon Logistics (AMZL) is in an exciting phase of rapid growth, developing a large-scale logistics network and tackling some of the most complex last-mile challenges in the industry.
We are seeking innovative and driven individuals who thrive in fast-paced environments, enjoy solving complex problems, and are excited to contribute to bold, high-impact initiatives. Amazon Logistics is hiring a Logistics Process Management Analyst to join the team leading the expansion of the Amazon Hub network across Brazil.
The Amazon Hub model is a hybrid AMZL operation that leverages partnerships with small businesses to execute urban logistics in high-risk, low-density, and remote areas. By integrating Amazon’s core technologies and processes, Amazon Hub aims to deliver a best-in-class customer experience, even in the most challenging locations across the country.
Key job responsibilities
- Analyze and report on Hub Delivery performance metrics, supply chain KPIs, and network expansion milestones
- Conduct deep dives into complex operational issues using structured problem-solving and quality methodologies
- Manage and maintain data integrity across Amazon systems (e.g., Mercury, QLDB, Admiral, Salesforce), while identifying opportunities for automation
- Develop, implement, and track Mechanisms of Action Plans (MAPs) to drive continuous operational improvements
- Provide cross-functional support through situational leadership, collaborating with field operations and senior stakeholders
- Leverage supply chain analytics to enhance route planning, package flow, and overall network efficiency