Sr. Integ. & Change Engineer, Robotic Integration & Change
Amazon
DESCRIPTION
Are you inspired by innovation? Do you thrive in fast-paced environments where integration & change management plays a critical role in driving operational success? Do you enjoy ensuring smooth transitions in robotics and automation systems? If so, you’ll fit right in at Amazon Robotics.We are a global team of deployment, change and integration experts working to apply advances in robotics and software. We invent new improvements daily, and we will provide the tools and support to help you innovate, collaborate, and make an impact.
As an Integration & Change Management Engineer, you will be responsible for managing system configurations, service integrations, and change deployments across Amazon installations globally, using our advanced mobile robotics platform. You will own and drive fleet change management and software retrofit initiatives, improving the performance, reliability, and safety of Amazon’s robotics and automation systems. Your primary focus will be on coordinating and executing system changes in live operational environments, ensuring seamless integration with minimal disruption.
Please note: This is a full-time, on-site role in Westborough, MA that requires work on a Tuesday through Saturday (9 AM - 5 PM EST) schedule, with the flexibility to work remotely on weekend days.
Key job responsibilities
*Own and execute change management processes for Amazon Robotics systems, including system configurations, software rollouts, and integration updates.
* Plan, coordinate, and implement change requests for robotics systems across multiple Amazon sites, ensuring smooth transitions and minimal operational impact.
* Assess risks and propose mitigation plans to prevent disruptions in system performance during system changes, upgrades and enhancements.
* Monitor change queues, execute changes, and respond to issues within defined SLAs, ensuring compliance with change control procedures.
* Work closely with cross-functional teams (Software, Retrofit, Hardware, Deployment Engineers) on various internal deployments, systems integrations and retrofits.
* Collect and analyze Voice of the Customer (VOC) feedback from site teams to continuously improve change implementation strategies.
* Serve as a subject matter expert in change management and systems integration, providing guidance and escalation support for critical change-related issues.