Software Development Engineer, Amazon Customer Service
Amazon
DESCRIPTION
Are you passionate about cutting-edge technology and eager to contribute to the protection of Amazon's digital services? The Digital, Device, and Alexa Support (D2AS) technology organization within Amazon Customer Service (CS) is seeking an experienced Software Development Engineer to play a crucial role in building the next generation of fraud and abuse prevention systems that safeguard Alexa, Prime Video, Kindle, and Fire TV services.
We strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.
Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.
Key job responsibilities
- Design and develop software solutions for fraud and abuse prevention systems across Amazon's digital services
- Build scalable systems that protect and enhance Alexa, Prime Video, Kindle, and Fire TV experiences
- Write high-quality, well-tested code following engineering best practices
- Mentor and provide technical guidance to other engineers
- Partner with product teams to understand customer needs and deliver customer-focused solutions
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan