Quality Analyst with Spanish, Global Solutions & Risk Compliance (GSRC)
Amazon
DESCRIPTION
The Global Solutions Risk and Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across global marketplaces. We proactively identify risks involved for Amazon while doing business in various countries and enable smooth flow of products across international borders. A Senior Compliance Associate is responsible for protecting Amazon customers from products that are illegal, hazardous, unsafe, or otherwise prohibited /regulated by Law and Amazon policies.
Key job responsibilities
- Conduct audits on a daily basis
- Identify root cause of defects and find areas of improvements in the process being audited. Provide ideas for process improvements to enhance process efficiency, quality and customer experience
- Report of key insight trends, using statistical rigor to simplify and inform the larger team of noteworthy story lines
- Create models that optimize the resources, inputs & outputs of Compliance operations business
A day in the life
In your role as a Quality Analyst, you will ensure that safety remains a priority for colleagues, vendors, and customers.
You’ll be a crucial point of reference across product compliance. From day one, you’ll be using your analytical skills and attention to detail to identify and address day-to-day risks, ensuring nothing is overlooked. You’ll always have safety on your mind, while building and maintaining positive relationships with vendors and colleagues. This role will see you facilitate effective communication, with everyone from leaders to new employees, so everyone understands their role in keeping operations running smoothly.
About the team
The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.