DESCRIPTION

The Quality Site Specialist is a critical program management role responsible for helping to drive site-level quality excellence across Amazon's operations. This position partners with quality specialists, site leads, and operations managers to identify, analyze, and address site-specific quality issues while implementing best practices across the network.

Key job responsibilities
• Support difficult, cross-functional quality improvement projects from inception to completion, working independently while seeking guidance when needed
• Perform daily side-by-sides with DAs and QAs to understand ground-level operations and identify improvement opportunities
• Partner with quality specialists to analyze workflow-level root causes and implement solutions within the site
• Develop and maintain strong partnerships with site leads and operations managers to address site-specific quality challenges
• Own program-level communication and metrics reporting for quality initiatives
• Accelerate progress by helping drive timely decisions, identifying and clearing blockers, and escalating appropriately
• Apply process improvement methodologies to optimize cross-team processes that enhance team efficacy and delivery
• Mentor team members and help develop quality best practices