Sr. Product Manager Technical, Amazon Connect, Amazon Connect
Amazon
DESCRIPTION
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect is an easy-to-use cloud contact center service that helps businesses of all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver personalized, proactive, and seamless messaging experiences across web, mobile, SMS, and popular communication apps like Apple Messages and WhatsApp.
As the Senior Product Manager, Technical, on the Amazon Connect Chat team, you will define the long-term product vision and lead cross-functional efforts to build innovative Chat capabilities. These capabilities will deeply integrate with Connect's contact routing, agent workspace, end customer experiences, and AI services. Working at the intersection of emerging technology and real-world business challenges, you will partner closely with engineering, AI, and design teams to reimagine both customer self-service and contact center experiences. This role offers the opportunity to shape the future of customer engagement while solving complex technical challenges at scale.
Key job responsibilities
- Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation and experimentation
- Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact
- Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services
- Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners
- Launch and promote new capabilities, in collaboration with product marketing
- Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings
A day in the life
- You like working directly with all levels and types of customers, from CxO to individual contributors and engineers to business people, to solve their most complicated problems through software.
- You enjoy being on a team that fosters a collaborative environment as we work towards common goals.
- You are a passionate learner and are motivated to take on new and, oftentimes, ambiguous challenges.
- You are able to lead and partner with a variety of stakeholders to identify and prioritize the right problems to solve and solutions to develop.
- You are comfortable and thrive in a fast-paced environment.
If you're entrepreneurial and want to build and own transformative technology-driven products, join us in making history!
About the team
ABOUT AWS:
Diverse Experiences
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