Principal UX Researcher , QuBIT
Amazon
DESCRIPTION
Are you interested in conducting research that will directly impact the long-term business strategy of products used daily by associates and operational leaders across Global Customer Fulfillment? Do you strive remove barriers between operators and the tools they need to execute for Amazon's customers? Amazon's Quantitative Business Intelligence (QuBIT) organization is looking for a Principal UX Researcher to define research strategy, own the research roadmap, and lead research initiatives for QuBIT products. Join an organization of inclusive and supportive colleagues to contribute to Amazon's business and help you achieve your short- and long-term career goals.
As a Principal UX Researcher, you will focus on user research that influences end-to-end operator experience and directly impacts the roadmap of MyPerformance, an application built within AtoZ that empowers NACF associates to actively monitor, understand, and take ownership of their work performance.
Key job responsibilities
• Build and sustain a program for collecting, synthesizing, and communicating foundational insights on human needs and motivations, to inform mid-to-long term planning efforts of the team.
• Synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings.
• Translate insights into operational criteria aligned to business goals.
• Persuade decision makers at all levels of the organization to take aligned action on research findings.
About the team
QuBIT creates technical solutions that simplify Global Customer Fulfillment Operations. We unify sources of truth through metrics and tools, and fill gaps in visibility to reduce operational complexity for operators. We innovate to achieve global scalability of our services while remaining adaptable to emerging operational needs. QuBIT takes ownership of engineering excellence and leads initiatives to enhance software privacy and security for North America Customer Fulfillment (NACF).