Sr. Product Manager - Technical, Amazon Customer Service
Amazon
DESCRIPTION
The Amazon Customer Service (CS) Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer experiences by remediating issues in real-time, reducing defective products and purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology and services used by multiple Amazon groups that allow us to rapidly remediate customer issues in real-time and post contact identify defects to resolve the issues across Amazon. To expand and innovate on this vision, WWDE is seeking a passionate, customer obsessed, Sr. Product Manager - Technical (PMT).
Key job responsibilities
- Lead end-to-end requirements gathering and documentation process.
- Prioritize feature development based on business impact and technical feasibility
- Own and drive key product metrics and KPIs
- Partner cross-functionally with WWDE program managers, business teams, and data/research science teams
- Identify and implement product improvements through data-driven analysis
- Make strategic product decisions backed by quantitative and qualitative data
- Collaborate in an agile environment with engineering teams, scientists, and business intelligence analysts
- Launch and oversee new features and experiences
- Monitor project execution and timeline adherence
- Provide regular progress updates to stakeholders
- Ensure product quality and performance standards are met
- Own complete product portfolio and associated business outcomes
A day in the life
The ideal candidate will be able to dive deep and apply principles and products that will form an exciting roadmap.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan