Sr. Product Manager - Tech, AMXL Product Strategy
Amazon
DESCRIPTION
Do you enjoy solving complex technical challenges in large-scale delivery systems? The AMXL Product Strategy team is looking for an experienced technical leader with a strong record of delivering enterprise-level solutions. This role will work across multiple system teams (i.e. DEX, Promise, ATROPs) to architect and implement solutions that transform our delivery capabilities and customer experience. They will also work closely with AMXL Data Science and Analytics to develop sophisticated customer segmentation models and business solutions to grow the Heavy Bulky business.
Key job responsibilities
- Own end-to-end technical architecture and requirements for consolidated delivery systems and fee implementation products
- Design and own technical requirements for customer segmentation analytics dashboard development and insights delivery
- Form and lead cross-functional engineering teams to design and implement complex system integrations
- Develop and communicate technical roadmaps for delivery systems, including experimentation design and implementation
- Architect technical solutions across multiple systems while ensuring optimal performance and scalability
- Drive data-driven product decisions through customer segmentation analysis and metrics
- Create comprehensive Technical BRDs and PRFAQs that clearly articulate system requirements and integration strategies
- Define and own technical KPIs, business metrics, and customer segmentation insights across delivery platforms
- Partner with business teams to translate customer segmentation insights into actionable growth strategies
- Up to 10% travel required
A day in the life
A Day in the Life of an AMXL Senior Product Manager – Tech will include:
- Leading cross-functional meetings with Operations, Transportation, and Tech teams to gather requirements and align on solutions for complex delivery challenges
- Analyzing operational metrics and customer feedback to identify opportunities for technological improvements, using data-driven insights to prioritize product features that enhance delivery success rates and customer satisfaction
- Partnering with ML/AI teams to develop and refine prediction models for delivery times, taking into account unique variables like item size, building access, and delivery complexity
- Driving weekly product review meeting with senior leadership, presenting progress on key initiatives and gathering feedback on proposed roadmap changes
- Partnering with your fellow Sr. Product Managers and Sr. Product Managers – Tech in the AMXL Product Strategy team to innovate on behalf of the entire AMXL end-to-end business, building features making Heavy Bulky purchases more seamless for our customers.