Sr. Product Manager - Tech, Customer Experience and Business Trends
Amazon
DESCRIPTION
Amazon is looking for a Senior Product Manager, Technical to join our Customer Experience and Business Trends team. Our team’s mission is to deeply understand and improve customer experiences globally. You will play a crucial role in shaping the future of our selling partners' experience. You should have broad experience with technology products - especially AI and GenAI - that measure, evaluate, and enhance selling partners' experiences.
The right candidate will have a passion for identifying industry and technology trends, assessing experiences of selling partners, and building strong partnership across business teams to drive changes. You will leverage your technical skills, along with a variety of research methodologies, to drive studies and identify actionable insights. You will make recommendations to senior leaders, and partner with product and tech teams in developing business actions that directly impact our selling partners. You use strong curiosity and creativity to innovate new methodologies and mechanisms to better understand selling partners. You demonstrate strong sense of urgency and commitment.
Key job responsibilities
- Product Management: Own and execute large, complex studies end to end — including scoping with business leaders, designing methodologies, collecting and analyzing data, generating recommendations and presenting results to senior leaders.
- Strategic research: Translate complex business problems into analytical requirements and hypotheses. Apply diverse mythologies such as desktop research, expert interviews, qualitative interviews, and quantitative surveys to derive insights.
- Technology Acumen: Lead technical assessments and deep dives to understand technology and underlying systems.
- Stakeholder Management: Build strong relations with internal stakeholders to understand business priorities, inform our roadmap, and drive business growth, process improvement, and cost efficiency through insights.
- Trends and Innovation Monitoring: Discover, track, and evaluate global industry and technology trends to inform strategy and product innovations at Amazon.
- Process Improvement: Continuously innovate and scale our methodologies to optimize efficiency and impact.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.