Sr. PM-T, Gen AI Innovation and Experimentation, Selling Partner Communities (SPC)
Amazon
DESCRIPTION
SPC is seeking a single threaded leader to drive our communities growth and engagement through experimentation and innovative feature development. Our north star vision is to ensure every selling partner (SP) is satisfied with their experience selling in the Amazon store. We look holistically at the seller experience through the voice of the seller – both in conversations they have directly with Amazon, and each other, to identify opportunities to improve the SP experience.
We're seeking a dynamic Senior Product Manager to spearhead our next generation of AI-powered community products. In this high-impact role, you'll drive rapid experimentation and innovation using latest Gen AI technologies to transform how we understand, engage, and grow our seller communities across all our platforms, while leveraging Agentic AI to automate workflows and enhance information discovery.
As the dedicated product leader, you'll develop innovative products that provide deep insights into seller behavior, community dynamics, and engagement patterns. Your work will be crucial in understanding how our sellers operate, what drives their success, and how we can optimize our reach and support across different seller segments and communities. A key focus will be experimenting with and implementing Agentic AI solutions to streamline information access, automate routine tasks, and create intelligent workflows that significantly reduce the time sellers spend searching for answers or accessing critical information.
Working closely with cross-functional teams across marketing, engineering, research, and design, you'll identify opportunities and deliver innovative solutions that enhance our community experience. Through fast-paced experimentation with Gen AI/LLMs, you'll rapidly prototype and validate new features that enhance seller experiences and foster thriving communities. You'll drive end-to-end product development from concept to launch, focusing on quick iterations and measurable impact. Your role will involve designing and executing hypothesis-driven experiments to unlock community growth and engagement, while leveraging data analytics and user insights to inform product strategy and measure success.
The ideal candidate brings a strong technical background with hands-on experience in Gen AI/LLM applications and autonomous AI systems, and a proven track record of launching successful customer-facing products. You should excel in experimental design and data-driven decision making, with the ability to move quickly from concept to implementation while maintaining high quality. Experience leading cross-functional teams in fast-paced, innovative environments is essential.
This role offers the unique opportunity to shape the future of AI-powered community engagement while working at the forefront of generative and autonomous AI technology to build products that truly understand and serve our diverse seller communities.
Key job responsibilities
Core Responsibilities:
• Drive end-to-end product development lifecycle for community growth initiatives, from ideation and experimentation to launch and optimization
• Lead cross-functional teams (Engineering, UX, Research, Marketing, Operations) to deliver high-impact features that enhance seller experience and engagement
• Develop and execute a comprehensive roadmap for community growth, incorporating feedback from selling partners and internal stakeholders
• Conduct data analysis to identify trends, opportunities, and areas for improvement in seller engagement and satisfaction
Technical & Analytical:
• Design and implement robust experimentation frameworks to test hypotheses and validate product decisions
• Leverage Gen AI/LLMs for rapid prototyping and feature development
• Create and monitor key performance metrics to measure success and drive continuous improvement
• Develop data-driven insights to inform product strategy and prioritization decisions
Leadership & Strategy:
• Act as the single-threaded owner for community growth initiatives, coordinating across multiple teams and stakeholders
• Translate complex technical concepts into clear business value propositions for stakeholders
• Build and maintain strong partnerships with engineering, design, and business teams
• Define success metrics for the community growth program
Product Development:
• Identify and prioritize product opportunities based on seller feedback, data analysis, and business goals
• Create detailed product requirements and work closely with engineering teams on technical implementation
• Partner with UX teams to ensure intuitive and engaging user experiences
• Drive rapid iteration cycles based on user feedback and performance metrics
Business Impact:
• Develop business cases and ROI analysis for new features and initiatives
• Present regular updates to senior leadership on program progress and impact
• Identify scalable solutions that can be implemented across global markets
• Balance competing priorities and make data-informed decisions to maximize business impact
A day in the life
The primary role of a PMT within Amazon is to assume end-to-end product ownership over one of our technical product offerings. PMTs are expected to dive deep into the technology both from a product and customer perspective, working with software engineers and business partners to define, build, launch and grow new technology-driven products and services. With input from business stakeholders, they develop business and product requirements, prioritize needs, and manage milestones and overall roadmap. PMTs work closely with technical teams to understand root causes of customer pain points and drive the right solutions to exceed customer expectations.