Sr Product Manager - After Market Services, FBA
Amazon
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Come build the future with us!
Are you an Owner and a Builder looking to help grow the Australian Amazon business from an early stage? Are you passionate about working with technology and product / engineering teams to enhance the customer experience?
Our team is looking for a passionate and driven Product Manager for our After Market Services team who will execute towards our 'Zero Cost of Returns' and ‘Zero Defects’ vision.
You will initiate, identify, plan and execute multiple activities to drive adoption of the program. The ideal candidate has an outstanding personality with a vision for reverse logistics and a clear drive towards continuous profitability improvements and customer obsession.
To excel in this role, you will:
• Be passionate about the customer experience and delivering innovative enhancements on behalf of customers
• Be willing to "roll up your sleeves" and operate with limited guidance
• Have strong interpersonal skills and the ability to influence remote teams, both tech and non-tech
• Bring analytical horsepower, enhanced excel skills, SQL skills, and a deep curiosity about how things work
• Solve complex problems by designing and scaling simple solutions leveraging strong analytical skills and a sound business acumen
• Possess advanced project management skills, ideally experienced working in agile environments
• Develop and improve tools to collaborate with Sellers around our ‘Zero Defects’ and ‘Zero Cost of Returns’ vision
• Bring operational rigor, holding your program stakeholders accountable to the highest of standards
This is a rare opportunity to join a fast-paced, start-up environment in one of the world's most pioneering companies. Wearing multiple hats is a key part of our team ethos, and we welcome applications from candidates with the same mindset.
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There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
- Design and execute comprehensive strategies to achieve 'Zero Cost of Returns' and 'Zero Defects' objectives
- Develop collaborative tools and processes that empower sellers and enhance product quality
- Analyse complex operational challenges and create elegant, data-driven solutions
- Influence cross-functional teams to drive adoption of innovative return management approaches
- Build and refine product roadmaps that prioritize customer and business value
A day in the life
Your day will be dynamic and impactful, focusing on developing strategies that reduce return costs and enhance customer satisfaction. You'll collaborate across teams, leverage data-driven insights, and design scalable solutions that reimagine reverse logistics.
About the team
We are a passionate group of innovators dedicated to creating world-class customer experiences. Our team thrives on solving complex challenges, embracing continuous improvement, and pushing the boundaries of what's possible in e-commerce logistics.
This job is no longer accepting applications
See open jobs at Amazon.See open jobs similar to "Sr Product Manager - After Market Services, FBA" AnitaB.org.