IT App Dev Engineer, Astro
Amazon
DESCRIPTION
We are looking for a Senior Salesforce/AWS IT Analyst who will be responsible for the day-to-day operations and maintenance of Salesforce and Amazon Web Services (AWS) systems. The engineer will provide technical support to ensure a smooth customer experience.
Key job responsibilities
Respond to customer inquiries in a timely manner, addressing issues with Salesforce and AWS
•Monitor customer service areas to identify potential system issues that could impact customer experience
•Complete setup and configuration of Salesforce customer accounts and configurations
•Maintain and improve existing Salesforce and AWS applications and processes
•Implement changes to applications within Salesforce and AWS
•Develop requirements and specifications to meet customer needs
•Install, configure, and test new applications, software, and hardware in a timely manner
•Develop and execute effective system maintenance plans
•Consult with stakeholders on application performance, scalability, and usability
•Ensure compliance with security protocols for Salesforce and AWS systems
•Resolve system problems efficiently