DESCRIPTION

We're seeking an impactful Senior IT leader to join our team and play a significant role in driving strategic service, products, programs and technology initiatives; shaping the future of and delighting how Amazonians receive IT Support.

Key job responsibilities
KEY RESPONSIBILITIES:
• Drive future service delivery and product strategies, working closely with AI scientists, engineering, design, and operational teams
• Own the end-to-end product lifecycle, from conception through launch and post-launch optimization
• Develop and maintain service/ product roadmaps aligned with business objectives and customer needs
• Lead cross-functional teams through periods of transformation and change
• Navigate complex organizational dynamics
• Define and analyze metrics that inform the success of future services and products
• Identify and assess opportunities for service & product innovation and improvement
• Manage dependencies across teams and drive execution of complex technical initiatives
• Champion the adoption of emerging technologies, particularly in AI and machine learning