Sr. Product Manager, Latam, International Seller Services
Amazon
DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon drives multiple new initiatives to better serve all customers. We are hiring a Sr. Product Manager to help us accelerate our efforts in launching a new Business Unit within Amazon Marketplace which will disrupt the way we operate in terms of supply chain, CX, cost to serve, as well as provide a differentiated customer offering.
As the ideal candidate, you will have a proven track record of leading cross-functional initiatives and delivering complex, multi-stakeholder projects within the e-commerce or digital products space. Your exceptional product management skills, including roadmap development, agile delivery, and go-to-market planning, will ensure the timely and successful launch of innovative products in the CX, supply chain and cost to serve area.
If you thrive in a fast-paced, data-driven environment and are passionate about driving strategic growth and expansion in the new marketplaces, we encourage you to apply for this exciting opportunity.
Key job responsibilities
- Launch new features to improve customer experience that meet local compliance
- Establish launch metrics and success criteria to measure the performance of the newly launched features
- Define new selection entitlement based on customer insights. Work with technical and seller account manager teams to source selection that local consumers seek.
- Create KPI dashboard to then audit and influence the selection sourcing experience end-to-end in coordination with international teams, covering sellers registration, product safety compliance, seller listing, and localization.
- Collaborate with multiple Tech organizations to prioritize feature development, catalogue quality and merchandising process to drive improvement of selection CX, discoverability and relevance.
- Define and Bar-raise the Customer Experience around pricing, providing MX-specific requirements. Collaborating and influencing central teams to drive tooling improvements.
- Monitor and analyze program metrics, establishing feedback loops for continuous improvement of customer and seller experience
-Define tracking mechanisms to measure the effectiveness of new features, traffic plan and proactively implement improvement measures to reach the program goals