DESCRIPTION

Amazon seeks a Finance Operations Analyst to join the AWS One Pay function team. The candidate will be responsible for resolving on hold invoices, payment queries globally, creating and maintaining key metrics, reports and supporting processes for various AWS finance teams. He/she should have problem solving skills with the focus on improving the processes and excellent written and verbal communication.


Key job responsibilities
• Working on complex vendor queries and resolving the queries in a time bound manner
• Working on underlying issues and fixing the root cause/s
• Liaising with internal teams to understand vendor issue and working towards resolution
• Contacting internal stakeholders and coordinating with them on vendor queries
• Escalate customer impacting issues within the procure to pay functional area (including Amazon Systems issues).
Conduct well rounded, data-driven escalations, supporting issue resolution through action plans proposal and follow ups.