Checkout Engineering Support Engineer, GRAISE Checkout Engineering
Amazon
DESCRIPTION
We are seeking an experienced Senior Software Support Engineer to join our team. In this role, you will be a technical leader within the organization, influencing technical strategy while setting standards for the organization and other support engineers. You'll drive complex technical solutions across teams and play a key role in shaping the organization's support capabilities and operational excellence strategy.
Key job responsibilities
- Serve as a technical leader within the organization, setting standards and best practices.
- Lead and drive resolution of highly complex production issues.
- Influence organizational technical decisions.
- Partner with leadership to guide career growth of team members.
- Lead support retrospectives and author Corrections of Error (COEs).
- Drive systematic improvements to product/system performance and availability.
- Proactively identify and execute opportunities to improve operations.
- Detect trends and define proactive solutions before problems occur.
- Influence design decisions.
- Break down complex problems into actionable solutions that can be worked in parallel.
- Author and review technical documentation.
A day in the life
- Reviewing overnight incident reports and addressing any critical issues that occurred during off-hours.
- Mentor junior engineers, providing guidance on troubleshooting.
- Analyze system metrics to identify potential bottlenecks and improvements.
- Lead a support retrospective from a recent LSE.
- Collaborate with product managers on upcoming feature releases and their potential impact on system stability.
- Author a Correction of Error (COE).
- Participate in a design review for a new microservice architecture solution.
- Conduct a technical deep dive with your team.
- Updating your project status report and planning tomorrow's priorities, including preparation for an upcoming presentation to senior leadership on support process improvements.